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Delete your Avior account

You can delete your Avior account in the Avior app, on the web, or by writing to us. You don't need to have the app installed: the web and the email route work without it.

In the Avior app

  1. On the Home screen, tap your profile picture (or your initial) at the top to open Settings.
  2. Scroll to the bottom and tap Delete account.
  3. Tap Delete, then confirm it's you when your phone asks, for example with Face ID or your fingerprint.

On the web

  1. Sign in to Avior at app.useavior.com.
  2. Open your profile at the bottom of the sidebar and choose Settings.
  3. Choose Delete account, the last item in the Settings list, then confirm with Delete and your passkey.

By email

Write to support@useavior.com from the email address on your account and ask us to delete your account.

Before you delete

Your account can be deleted once both of these are true:

  • Your balance is zero in every account. Move or spend any remaining money first.
  • Nothing is still on its way: no transfer, deposit or card payment is pending.

If something is holding up the deletion, write to support@useavior.com and we will help.

What happens

Deleting your account is permanent and can't be undone. It deletes your account and your data, except the records below, and signs you out.

What we keep

Some records outlive the account, because the law or the nature of public blockchains requires it:

  • Anti-money-laundering and identity verification (KYC) records, for the period the law requires, typically up to five years after the end of the business relationship. Our identity verification provider keeps the verification data it holds, including facial data, for that same period and then deletes it.
  • Other information we must keep for legal, accounting, regulatory or fraud-prevention reasons, for as long as those reasons last. After that we delete it, anonymize it, or isolate it from further processing.
  • Transactions already recorded on a public blockchain, which neither you nor Avior can delete.

Our Privacy Policy explains in full what we collect and how long we keep it.